Refund policy

Refund Policy

Last updated: [Date]

At wavy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Refund Eligibility

You may request a return or refund within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition;

  • Be in its original packaging;

  • Include all accessories, manuals, and promotional items, if applicable;

  • Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

How to Request a Refund

To initiate a return or refund, please follow these steps:

  1. Contact us at support@wavy-official.com within 30 days of delivery.

  2. Include your order number and a brief explanation of the reason for your request.

  3. If applicable, provide photos of the product and packaging.

  4. Our team will review your request and provide return instructions.

Please do not return items without receiving authorization from our support team.

Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days. Depending on your financial institution, additional processing time may apply before the funds appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos of the product and packaging to help resolve the issue promptly.

Non-Refundable Items

The following items are generally non-refundable:

  • Gift cards;

  • Downloadable digital products;

  • Personalized or custom-made items;

  • Products marked as final sale;

  • Items returned in used, damaged, or altered condition.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: support@wavy-official.com